Ticketmaster Data Breach Notices Provide Customers Only Limited Fraud Protections

Following a massive Ticketmaster data breach reported earlier this year, which exposed the personal information of hundreds of millions of customers, the company has begun sending notices to customers by email, offering only limited fraud protections.

In a report to the U.S. Securities and Exchange Commission in late May 2024, Live Nation, the parent company of Ticketmaster, disclosed that hackers were attempting to sell customers’ personal identifying information (PII) on the dark web, after the data was taken from Snowflake, which stores online information for numerous different companies.

It now appears that the massive Ticketmaster data breach was the result of a cybersecurity failure, which allowed the hackers to access the names, contact information, card payment information and other personally identifiable information of roughly 560 million customers.

Millions of customers are now being notified of the data breach by email, informing them they have limited time to sign up for a free identity monitoring service through TransUnion, which will only be valid for one year before customers must take on the expense themselves.

However, Ticketmaster customers who have been impacted by the data breach have expressed the one year fraud service is not enough to protect victims, and that the potential for damage from such a breach extends well beyond the span of a single year.

As a result, a growing number of Ticketmaster data breach class action lawsuits are now being filed, seeking additional protections and financial compensation, alleging that inadequate security measures by Ticketmaster and Live Nation led to the release of customer personal information.

In this featured post, AboutLawsuit.com provides some samples of the notices customers received from Ticketmaster about the data breach, which outline steps that can be taken to take advantage of the free identity monitoring.

In addition, customers who received the notice can find out if they qualify to join the Ticketmaster data breach lawsuit by filling out the form at the bottom of this post.

Ticketmaster Data Breach Notice Emails

Many customers who were impacted by the breach began receiving notices from notifications@email.ticketmaster.com at the beginning of July 2024, titled “Ticketmaster data security incident on third-party database“, informing that some of their personal information may have compromised between April 2, 2024 and May 18, 2024.

Within the letters, customers were informed that their name, contact information, and payment card information such as encrypted credit or debit card numbers and expiration dates were stolen.

The Ticketmaster data breach notices (full PDF) further informed impacted customers that Live Nation and Ticketmaster are using the assistance of outside experts to investigate the cybersecurity failure, while also cooperating with federal law enforcement authorities.

Ticketmaster indicated that an additional number of new measures have been taken since the breach, which include rotating passwords for all accounts, reviewing access permissions, as well as increasing alerting mechanisms.

How to Sign Up For Free Identity Monitoring

In the data breach notice letters, Ticketmaster customers are being offered a one year identity theft and fraud monitoring service, provided by Cyberscout, which is a TransUnion company. However, customers will only have 90 days to sign up for the TransUnion credit monitoring service from the date they receive their notice.

To sign up for the free one year identity monitoring service, customers are being instructed to visit https://surveys.ticketmaster.com/s/tu-sign-up and enter their email address associated with their Ticketmaster account to receive a code to enroll.

Once the request for an enrollment code is submitted, it may take several days or weeks for you to receive your unique code to sign up for free fraud monitoring.

Activating Your Ticketmaster TransUnion Fraud Monitoring Email

The email you will receive with your unique code to activate the TransUnion identity and fraud monitoring service will come from notification@email.ticketmaster.com, and will contain an activation code.

Customers will then be able to visit www.mytrueidentity.com and enter their activation code.

Once you have entered your activation code, you will then be prompted to enter your name, phone number, last four of your SSN, date of birth, and address.

What Services Are Provided Through The Free Fraud Monitoring?

TransUnion’s My True Identity fraud monitoring service, known as TrueIdentity, offers a comprehensive suite of tools to help protect and monitor your identity and credit. Here are some of the key features available to customers:

1. Credit Monitoring: TrueIdentity tracks changes to your TransUnion credit report, alerting you to new accounts opened in your name or changes in existing accounts, which could indicate potential identity theft​.
2. Credit Report Access: Users have unlimited access to their TransUnion credit report and score, allowing them to check for inaccuracies or outdated information that could affect their credit standing​.
3. Identity Protection Tools: The service includes features like one-touch credit lock, which lets you lock your TransUnion credit report to prevent unauthorized access, and dark web scans to detect if your personal information has been exposed online​.
4. Instant Alerts: TrueIdentity provides real-time alerts for any critical changes to your credit report, helping you respond quickly to potential fraud​.
5. Identity Theft Insurance: Customers are covered by up to $1 million in identity theft insurance, which can help cover costs related to recovering from identity theft, such as legal fees​.
6. Restoration Services: If you do become a victim of identity theft, TrueIdentity offers assistance with identity restoration, helping guide you through the process of reclaiming your identity​.

Ticketmaster Data Breach Lawsuits Seek Additional Damages

Ticketmaster’s offer of merely one year of credit monitoring has been widely criticized as insufficient by victims, who argue that the potential for damage extends far beyond this limited timeframe.

Several Ticketmaster data breach lawsuits filed to date outline how the risks associated with data breaches are enduring and can emerge years after the initial incident, and that Ticketmaster customers who have been compromised are entitled to actual damages, extended credit monitoring, and other monetary relief.

Many of these victims are seeking legal representation to pursue compensation for their actual damages, which include both out-of-pocket expenses incurred from dealing with the fraud and the broader financial impacts.

Given common questions of fact and law raised in a growing number of Ticketmaster lawsuits being filed throughout the federal court system, a motion to transfer was filed with the U.S. Judicial Panel on Multidistrict Litigation (JPML) in July, requesting that lawsuits filed throughout the federal district court system over the Snowflake data breach be consolidated for pretrial proceedings before one judge.

The JPML is scheduled to hear oral arguments from both defendants and plaintiffs on whether to establish a Snowflake Inc. Data Security Breach Litigation (MDL No. 3126) on September 26, 2024 at the Fred D. Thompson U.S. Courthouse and Federal Building in Nashville, Tennessee.

Ticketmaster Class Action Lawyers Reviewing Cases Nationwide

As the size and scope of the litigation continues to increase, Ticketmaster data breach lawyers are providing free consultations and claim evaluations for individuals who have had their identifies stolen or suffered losses due to the Ticketmaster data breach.

To determine whether you or a loved one may be eligible for a Ticketmaster data breach lawsuit settlement, click here and fill out the form below to submit information about your potential claim for review by a lawyer to determine whether a settlement or lawsuit payout may be available. There are no fees or expenses unless a recovery is obtained in your case.