John. I also have 7 of these vans. They all overheat all the time. I have replace $6,600 in coolant fan assemblies alone. I have blown hoses, cracks in the reservoir tanks from overheating. I have a blown transmission and one with a blown head gasket from overheating. All of my engines are tapping bad. They don’t pull any codes. They have just overheated too many times. We need to start a lawsuit. They are giving me the same run around right now. Of my 10 vehicles i own, 3 fords and 7 promasters, i have 4 on the road today. I will be back to 6 tomorrow when some come back from the mechanic. The fords are all in the road. We have run a hot wire from the coolant fan that seizes and we clip it to the positive terminal on the battery. The fan runs all day, you have to open the hood to hook it up and unhook it every time you shut the engine off, but it has minimized the overheating.

I have two 2017 Promaster 1500’s.

One has 80,000 miles and has had transmission issues from about 60,000 onward. Multiple calls to dealerships since February/March trying to get recall items fixed, but everyone said dont bother bringing it in because no parts are available. Now in July I have had to spend $4,500 to put a new transmission. I’m told the transmission recall, which has allowed the vehicle to shift from drive to neutral at 60+MPH on the highway, would have zero to do with a blown transmission after so few miles.

The second has the same transmission issue plus the cooling fan does not work. Paid $1,100 to replace the fan for it to go out again 3 days later. Currently driving the van for work and it overheats just sitting at a stop light. As the vehicle overheats, the AC stops working in the 100° Texas heat. This is causing untold damage to the vehicle and both dealerships I have talked to have told me they hope Dodge releases parts soon.

4 months after I first started trying to resolve the recall issues, I was able to get a Dodge corporate customer service representative to schedule a dealership to look at the vehicle. They are already saying the transmission issues and any damage from seemingly constant overheating wouldn’t be covered. I believe a class action suit for the damages caused to businesses from these van is to be expected and welcomed by customers that were left holding the bag by dodge.

November 7th 2020
I have a 2018 3500 H/R Ext Ram Promaster with approximately 34,000 + miles on it. It is currently at the Dealer. I’m being told the rattling noise that it was making was due to a cracked flex plate. Also they said the radiator had a hole in it and it was being replaced as well. From what I understand between my regular warranty and the extended warranty both are covered, and the work will be performed as soon as parts are obtained. This isn’t a work truck for me, it’s a recreational camper van but it is used as a daily driver for the most part. The build is well within the weight specs for the van but my point is it is under load pretty much all the time verses someone using it to haul cargo and being empty at times. Just regular oil changes at the dealer (synthetic), tire rotations, and a shifter cable recall has been the extent of work performed on it. But looking at other post, time will tell if I will have continued problems. If more occur I will be back to update.

My 2020 ProMaster City with 4800 miles in it had an engine fire. I filed a claim with Chrysler (as it is under warranty) that they denied, claiming it was not their fault. They had no determination of what started the fire. I had one oil change done at 3200 miles by the dealership.
It has been an ordeal. They said they would assign me a case worker & never did. They did not interview me. They did the denial over email with a ‘no response’ address.

I have a 2018 pro master 2500, my engine just blew yesterday after just 119000 highway miles, Im in remodeling business so need a dependable van and keep up on maintenance, just got out of shop 4 days prior for full tune up, wire, plugs ect, , had oil change 10 days prior. Now left without a means of income and a 585 monthly payment, after reading the previous post, has to be a liability to the manufacturer to help owners out. This is bull shit !

I went for the fan recall PROMASTER 2017
They don’t wanna do it because I fixed one wire burnt going to the engine cooling fan resistor. They look for excuses . They did not want to fix the recall and wanted $2200 to do it Fort pierce Florida

I was using a company vehicle. A 2022 Ram Promaster City. The engine was turned off for about half an hour, when the engine caught fire and destroyed the vehicle along with my class C motorhome.