Sears Class Action Lawsuit Alleges Kenmore Washers May Cause Mold
An appeals court has cleared the way for a class action lawsuit to move forward against Sears over problems with Kenmore washing machines, alleging that design defects may cause the development of mold in the clothes washers.
On November 13, the U.S. Court of Appeals for the Seventh Circuit in Chicago overturned a lower court’s ruling that denied plaintiffs attempts to establish a Kenmore washer class action lawsuit against Sears, Roebuck and Co. The decision will allow the claim to go forward as a class action.
The class action seeks to cover consumers from six states who filed breach of warranty claims against the company, including those from California, Indiana, Illinois, Kentucky, Minnesota, and Texas.
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Learn MoreAccording to allegations raised in the lawsuit, the Kenmore washing machines do not clean themselves properly, potentially resulting in mold growth. The affected washers were made by Whirlpool and sold by Sears under the Kenmore label.
There are about 200,000 Kenmore washers with the alleged mold problem sold each year, according to the appeal, and there have been many thousands of complaints involving bad odors reported by owners of the machines.
“Sears argues that most members of the plaintiff class did not experience a mold problem,” the appeals court stated in its opinion. “But if so that is an argument not for refusing to certify the class but for certifying it and then entering a judgment that will largely exonerate Sears – a course it should welcome, as all class members who did not opt out of the class action would be bound by the judgment.”
The court noted that every class member will have to prove they have an odor problem due to the washers in order to collect damages, but even those without a problem can still pursue breach of warranty claims in states that allow relief for “expected rather than for only realized harm” due to a product defect.
88 Comments
KimberlyFebruary 19, 2024 at 9:02 pm
We got ours early 2015 and I always leave the door open and the drawer between each load. I've taken the hoses and clamps off and used a scrub brush to get the mold and slime out and the smell still doesn't go away. The water hasn't been draining and spinning out of my clothes for a long while now. I have even replace some parts underneath and the washer still leaks with every single use. I have a[Show More]We got ours early 2015 and I always leave the door open and the drawer between each load. I've taken the hoses and clamps off and used a scrub brush to get the mold and slime out and the smell still doesn't go away. The water hasn't been draining and spinning out of my clothes for a long while now. I have even replace some parts underneath and the washer still leaks with every single use. I have a 4 person household and do not over load or abuse my appliances ever. For the money spent for a "decent" brand I'm not impressed that I haven't got any more than 8 years with it working and functioning properly. In this day's economy, who can afford that kind of appliance breakdown? This is why I went with sears Kenmore.
WilliamNovember 14, 2023 at 12:20 pm
Mold inside washing machine also. Drain to the clorox slot also clogged, not sure what to do. Bought 6-7 yrs ago. Also my wife bought washer/dryer Kenmore as well 23 yrs ago and the plastic tub holding the stainless steel tub in place broke and now tub won't turn. Also has mold issues too and drain issues on liquid items like clorox and washing fluid.
lauraOctober 19, 2023 at 12:18 pm
I have to clean the mold and dirt weekly from my washer. We bought it in December 2011. Single older couple household, no heavy use. Our bleach dispenser also rusted out about 5 years ago, and of course I was told it was out of warranty. Now, I notice the white enamal part of the upper machine is starting to peel away also. This is ridiculous. Has anybody on this site had any help from Kenm[Show More]I have to clean the mold and dirt weekly from my washer. We bought it in December 2011. Single older couple household, no heavy use. Our bleach dispenser also rusted out about 5 years ago, and of course I was told it was out of warranty. Now, I notice the white enamal part of the upper machine is starting to peel away also. This is ridiculous. Has anybody on this site had any help from Kenmore or through a class action suit?
BrentJune 23, 2023 at 2:58 am
Looks like black Mold inside my machine. It never goes away. I think I finally found the the cause of my breathing and allergies...! I thought I spent good money on a good machine. Looks like a disaster in disguise.
SuzanneJanuary 1, 2023 at 8:20 pm
We have been sick. I have tried everything to clean rubber in sear front load wash machine
SueSeptember 22, 2022 at 4:35 am
I can’t keep mold and mildew smells out of my kenmore elite washer and dryer I purchased from sears!!
JPMarch 22, 2022 at 8:15 am
My front load washer smells moldy and musty. Yes I keep door open but the rubber around the front has what looks like mold in it. I have tried sanitizing it with that setting, cleaning it with bleach, I have put chlorine in like you said and my clothes still smell like mold. I cannot wash clothes for my family with mold in washing machine - waiting for their reply other than what they alread[Show More]My front load washer smells moldy and musty. Yes I keep door open but the rubber around the front has what looks like mold in it. I have tried sanitizing it with that setting, cleaning it with bleach, I have put chlorine in like you said and my clothes still smell like mold. I cannot wash clothes for my family with mold in washing machine - waiting for their reply other than what they already told me above. This is a huge health issue for my family!
TanyaMarch 19, 2022 at 8:26 pm
I purchased an Kenmore Elite top loader washer in October 2017 and have had it repaired 3 times already costing me 250 to 300 each time and now it has stop working again. I have to keep disconnecting it to reset it. My dryer is not working properly either. It will dry for 2 hours sometimes, the sensor is not working anymore so i have to set it on time dry. I will never purchase anything Kenmore ev[Show More]I purchased an Kenmore Elite top loader washer in October 2017 and have had it repaired 3 times already costing me 250 to 300 each time and now it has stop working again. I have to keep disconnecting it to reset it. My dryer is not working properly either. It will dry for 2 hours sometimes, the sensor is not working anymore so i have to set it on time dry. I will never purchase anything Kenmore ever again. I had LG front loaders that lasted me 10 years and never broke down. I handed them down to my kids when they moved out it they worked for 5 more years after that. Is there any class actions suits for the top loader Kenmore Elite that anyone knows about.
PennyFebruary 10, 2022 at 4:38 pm
Mold an Stenchy smell is my Kenmore Elite top loader washing machine 😳 There is NO WAY Kenmore did not know this problem existed, I cannot be the only one this machine MOLDS up on! My son in heating an cooling also works on machines said the design is crap an that's why it is moldy an the Stench of an Awful smell! I thought Kenmore was tops. I deserve a new machine from them and let their executi[Show More]Mold an Stenchy smell is my Kenmore Elite top loader washing machine 😳 There is NO WAY Kenmore did not know this problem existed, I cannot be the only one this machine MOLDS up on! My son in heating an cooling also works on machines said the design is crap an that's why it is moldy an the Stench of an Awful smell! I thought Kenmore was tops. I deserve a new machine from them and let their executives use mine in their home for just 6 months? Why not... Argggg I can't afford a new one, can't afford not too??? Layaway I guess.
JoyceJuly 2, 2021 at 1:53 pm
Purchased Kenmore Steam Washer and had to keep unplugging to reset. When 1 year old had to replace user interface control board for $430! Now 1.5 years later same problem. This washer is the worst.
JaimeFebruary 12, 2018 at 6:22 am
I purchased my Kenmore Elite washer and dryer in 2012. My bleach fill is clogged and water just sits in there. I now have to pour bleach directly into my clothes. This issues has caused rust issues on the washer and damaged many of my clothes. In addition the washing machine is have trouble cleaning it self. I have smelled mold but thought it was an issue in the garage.
RichardDecember 23, 2017 at 6:07 pm
I purchased our Front loading Kenmore Elite Washer & matching dryer in November 2009. We have had the Washer and Dryer under a Sears Maintenance contract from the day it was purchased until a month ago, November 2017. We have had Sears maintenance come out annually and have been complaining about the mold and stench problems since the purchased these units. It continues to get worse. Neither my wi[Show More]I purchased our Front loading Kenmore Elite Washer & matching dryer in November 2009. We have had the Washer and Dryer under a Sears Maintenance contract from the day it was purchased until a month ago, November 2017. We have had Sears maintenance come out annually and have been complaining about the mold and stench problems since the purchased these units. It continues to get worse. Neither my wife nor I was ever notified regarding any recalls on these units. Additionally we were never notified of any class action lawsuits being filed of which we should have been apart. I would like to know if we have any legal recourse.
MarieAugust 2, 2017 at 2:58 pm
We purchased our Kenmore set in 2008. Same story as everyone else. Musty moldy smell on my clothes as well as machine stinks too. I call customer service and get the run around. They will call technician to come out. NO THANK YOU!!! We cannot pay a tech. I sanitize with bleach as well as a vinegar wash many times. Still same stinky smell. Why can't they believe us as to this problem and addre[Show More]We purchased our Kenmore set in 2008. Same story as everyone else. Musty moldy smell on my clothes as well as machine stinks too. I call customer service and get the run around. They will call technician to come out. NO THANK YOU!!! We cannot pay a tech. I sanitize with bleach as well as a vinegar wash many times. Still same stinky smell. Why can't they believe us as to this problem and address it? Disgusted with Kenmore right now!!!!
WandaJune 8, 2017 at 1:51 am
We purchased our Kenmore washer& dryer in 2007 & it still have the mold smell. I have rinsed it with bleach and the smell is still their. Every time I do laundry I wipe the inside out & leave the door open for hours or overnight.
virginiaJanuary 11, 2017 at 6:27 pm
Purchased a Kenmore front load washer aprx 2007 and within a yr or so - it started having a very unpleasant odor, cleaning it with recommended kit had no effect. The washer odor has become absolutely awful! It is so bad that it smells up whole room and NOTHING comes out smelling good - everything has a stench to it !!!! I was not aware of any class action until recently when some one mentioned [Show More]Purchased a Kenmore front load washer aprx 2007 and within a yr or so - it started having a very unpleasant odor, cleaning it with recommended kit had no effect. The washer odor has become absolutely awful! It is so bad that it smells up whole room and NOTHING comes out smelling good - everything has a stench to it !!!! I was not aware of any class action until recently when some one mentioned it to me & I went on this page today. I never received any notification from Sears/Kenmore that there was a class action lawsuit ??? Can someone help ??? !!!
WayneDecember 23, 2016 at 3:45 pm
The reason cleaning the tub and seal does not solve the mold odor issue is because the mold is also growing on the aluminum spider/bearing shaft assembly, which can only be accessed by removing the stainless tub assembly from the water-tight outer tub assembly (basically disassembling most of the washing machine). I recently disassembled my Kenmore front load washer to replace a howling bearing, a[Show More]The reason cleaning the tub and seal does not solve the mold odor issue is because the mold is also growing on the aluminum spider/bearing shaft assembly, which can only be accessed by removing the stainless tub assembly from the water-tight outer tub assembly (basically disassembling most of the washing machine). I recently disassembled my Kenmore front load washer to replace a howling bearing, and I found a dozen cast aluminum webbing pockets, around the spider bearing shaft, packed full of wash sludge...it reeked of mold, and I spent an hour digging out the sludge with an ice pick and a knife. The design of the cast aluminum spider enables sludge to build up and hold moisture, in a dark and inaccessible (without disassembling) area where mold thrives. It is a design flaw that should have been corrected years ago.
DafneyNovember 16, 2016 at 2:09 am
I have noticed for a while that some of my clothes smell moldy when I take them out of my dryer after washing them in my front load Kenmore. Especially during the summer months. I have to put them in the dryer immediately and still, I sometimes end up having some of my clothes smell moldy. There is a compartment at the bottom of the washer that we are advised to clean. A black smelly (moldy) liqui[Show More]I have noticed for a while that some of my clothes smell moldy when I take them out of my dryer after washing them in my front load Kenmore. Especially during the summer months. I have to put them in the dryer immediately and still, I sometimes end up having some of my clothes smell moldy. There is a compartment at the bottom of the washer that we are advised to clean. A black smelly (moldy) liquid comes out upon opening it. I never knew that there was a class action lawsuit until one of my friends notified me.
GladysNovember 15, 2016 at 9:57 pm
We've had to leave the washer open at all times from day one. There is a terrible smell if not. The explanation that front load washers tend to do that is not good enough for me. Now the motor on the dryer has to be replaced. I'd like to get in on the class action suit please.
PatOctober 22, 2016 at 12:50 pm
I purchased two front load washer and dryers in 2006, one for my daughter and one for us. Mold started from the beginning and continues, I cannot get the rubber seal clean. I keep the door to the washer open at all times other than washing clothes. I would never have another front load washer. I'd like to get in on the class action suit as well.
PamelaOctober 11, 2016 at 10:32 pm
My husband & I have spent thousands of dollar's on sears appliances. Never, ever again! Sears has seen the last penny we will ever give them for (any item). We gave sears every opportunity to come hav
RuthOctober 7, 2016 at 3:36 pm
Almost immediately after we purchased our washer I noticed a bad smell. I called service and when the technician came out he told us it was because we have the front load washer and they tend to do that. Told me I need to leave the door on the wager open so it can air out. No matter what I use to clean the washer it still has the bad odor. My fabric softeners do not help and sometimes I can smell [Show More]Almost immediately after we purchased our washer I noticed a bad smell. I called service and when the technician came out he told us it was because we have the front load washer and they tend to do that. Told me I need to leave the door on the wager open so it can air out. No matter what I use to clean the washer it still has the bad odor. My fabric softeners do not help and sometimes I can smell that same odor on my clothes. I have always left the door open since the technician told me too.
tomOctober 6, 2016 at 8:04 pm
Purchased washer and dryer new in 2011, repairmen out several times, dryer steam not ever worked, repairmen said they knew they had a problem but had no fix. Washer scum and smell told to leave door open. Clean very thoroughly everytime it is used. Only use once a week. Will Never buy from sears again. Warranty just expired and they want over 250 each to renew, did renew once but no more. Why[Show More]Purchased washer and dryer new in 2011, repairmen out several times, dryer steam not ever worked, repairmen said they knew they had a problem but had no fix. Washer scum and smell told to leave door open. Clean very thoroughly everytime it is used. Only use once a week. Will Never buy from sears again. Warranty just expired and they want over 250 each to renew, did renew once but no more. Why do consumers have to go through this when they pay so much for these appliances. Cant get repairmen for weeks, and when they come they all have different answers. Sears has gone down the tubes as far as I am concerned. Once it was broken up, the quality of service diminished as well as the products. Will contact Consumer Products Office this week. Reading reviews, this must be a answer the repairmen have to tell customers, because no matter what part of the country you live in the answer seems to be same for every problem. Missed out and wasn't notified about any class action suit.
DoraOctober 3, 2016 at 8:51 pm
We bought our Kenmore front load washer in 2001 it continues to have black mold around the door. I have cleaned it with a product the was made just for this reason that is really gross. I clean with Clorox and leave the front door open when not is use. This is a problem and needs to be made right by all front load customers.
PatriciaSeptember 30, 2016 at 11:05 pm
We purchased a Kenmore Elite, front-loading automatic washer on July 23, 2012. Immediately we noticed a bad smell around the washer and after contacting the Sears store was told that was an issue with those washers and there was really nothing we could do to resolve it. Mold developes on various parts of the washer and the smell continues. We leave the door open when not in use but that does no[Show More]We purchased a Kenmore Elite, front-loading automatic washer on July 23, 2012. Immediately we noticed a bad smell around the washer and after contacting the Sears store was told that was an issue with those washers and there was really nothing we could do to resolve it. Mold developes on various parts of the washer and the smell continues. We leave the door open when not in use but that does not help much as it makes the whole laundry room smelll. Sears needs to make this right with their customers.
baxterSeptember 26, 2016 at 11:23 pm
model mle2000ayw serial 78238755et purchased 12/22/2004 maytag-neptune stacked washer/dryer continuous black mold on rubber gasket, smelly odor, black smudges on clothing after washes. Nothing seems to help.
BarbaraSeptember 22, 2016 at 4:55 am
I bought a Kenmore Front load washer on 6/25/2010 and I took out a three year insurance plan. In that three years several repairman came out said it was my problem. I needed to clean it once a month I needed to wipe the rubble ring out every time I use it. The mold was all over my clothes I had to keep the door always open to keep the smell down. I paid $800.00 for that machine and it has ruin[Show More]I bought a Kenmore Front load washer on 6/25/2010 and I took out a three year insurance plan. In that three years several repairman came out said it was my problem. I needed to clean it once a month I needed to wipe the rubble ring out every time I use it. The mold was all over my clothes I had to keep the door always open to keep the smell down. I paid $800.00 for that machine and it has ruined many of my clothes and if you catch the stains before you put them in the dryer you might be able to get them out but if you don't you have to throw the clothes away. I hate this washer but can't afford another one. I was told not to use liquid or downy. I tried everything but it still leaves black marks from mold on my clothes. Sears won't admit the machine has a problem. Model number 796-40272900
DavidSeptember 19, 2016 at 9:06 pm
Our washer has had a moldy musty smell almost from day 1 We had a tech out he showed us how we would have to clean our washer you got to be kidding its impossible to keep it clean even if you run the recommended cleaner it doesn't work we have had our washer for 8.5 years any help would be great
AnnumSeptember 17, 2016 at 4:26 am
We have a 2006 Kenmore HE4t washer and dryer. We called Sears/Kenmore warranty line in 2006 and 2007 to complain about a musty smell, mold, and clothing getting stuck in the machine. We have also complained in person at the local Sears stores for years. We have never been able to get this problem resolved. Can we still join the class action lawsuit?
beverlySeptember 12, 2016 at 10:36 pm
my husband bought me the sears Kenmore elite set in 2014 and it has always had a terrible moldy,musty smell every load I wash.i use softetner extra tide and xtra water but the problem still exists.I called the 1-800 number and they told me straight up theres nothing they can help me with I just need to buy washer cleaner and let it run it's cycle.I have still has not worked and my clothes still sm[Show More]my husband bought me the sears Kenmore elite set in 2014 and it has always had a terrible moldy,musty smell every load I wash.i use softetner extra tide and xtra water but the problem still exists.I called the 1-800 number and they told me straight up theres nothing they can help me with I just need to buy washer cleaner and let it run it's cycle.I have still has not worked and my clothes still smell musty and stink straight from being washed.we paid almost $3,000.00 for this set and I am very upset it has never did the job it should.
DebJuly 28, 2016 at 2:27 pm
Washer grows mold, no matter what I use to clean it. Also it rusting where the door leaks.
BettyJuly 27, 2016 at 7:57 pm
I purchased my Sears Washer and Dryer in 2006/2007. The slime in the washer is terrible. I am 72 years old now. I have cleaned and cleaned and cleaned and to this day I still have black slime in my washer. I am on a fixed income and cannot afford to replace this washer. I would like to join the class action lawsuit. Does anyone know how I can do this?
MarcusJuly 17, 2016 at 6:55 pm
i delt with that fungus problem for years. i heard on channel ll news in Houston Texas that sears was giving a rebate, but now I cannot find any thing.
sandyJuly 7, 2016 at 7:08 pm
bought my whirlpool washer and dryer set in 2001. 4 or 5 years later went back to sears to ask about the smell the slime under the seal and scum that builds up on glass of door and seal was told I was not cleaning it correctly that not only should I dry out washer,scrub rubber seal and leave door open that I should be using a washer cleaner monthly. Started doing so but washer still stinks. Daught[Show More]bought my whirlpool washer and dryer set in 2001. 4 or 5 years later went back to sears to ask about the smell the slime under the seal and scum that builds up on glass of door and seal was told I was not cleaning it correctly that not only should I dry out washer,scrub rubber seal and leave door open that I should be using a washer cleaner monthly. Started doing so but washer still stinks. Daughter saw article and said guess we are not the only ones. Read settlement and all I made out of it was that sears was going to make a lot of money. Never thought to save my grocery receipts for 10 years, didn't keep record of people who looked at washer nor did I document the dates and times I talked with sears- my bad. I did have sears in to look at washer (84.93) to replace boot and fill valve a shocking (462.32) that means I will have to pay Sears 547.25 to clean up but not fix their problem. and they only offer to refund 500.00
edithJuly 5, 2016 at 8:53 pm
I've purchased Kenmore from Sears. I have noticed mold and buildup in the pocket by the door. I have lost baby size socks during the wash. I think the tiny clothing get stuck around the washer drum. As for my dryer, I have to have the dryer run at least 1/2 an hour longer to dry my clothes. Therefore, the front load dryer is not saving energy.
HermanJune 30, 2016 at 10:16 pm
We noticed the mold in our dryer shortly after my husband was diagnosed with mold in his lungs. We called Sears and had them come out and replace the rubber seal. We have to clean it every time with a damp cloth followed by a dry towel. We still do.
VictoriaJune 30, 2016 at 5:59 am
I purchased my washer and dryer in 2006. I have kept the seal clean, used very hot water and bleach to run thru the cycle. My laundry room smells like a swamp. You need proof? Come over and smell it for yourself. The slime that builds up inside of the seal is gross and not that easy to clean.
claudiaJune 29, 2016 at 11:10 pm
no wonder... even the liquid softener never have the nice sense...
EdmundJune 26, 2016 at 12:00 am
I noticed some mold growth , a blackish color The only way to remove it is with soaking a towel with bleach, and using a scotch brite to clean the rubber seal . I just assumed it was an acceptable practice for cleaning. Very noticeable if clothing is not removed after washing.Saw FB posting needed to complain.
JoelJune 24, 2016 at 2:54 pm
purchased A front loading kemore washer in 2003 all the cleaning in the world and leaving the door open, is a waste of time mold will start forming within a day or Two.
SeanJune 22, 2016 at 4:16 am
We bought our 4t back in 2006. Have had mold for years and musty smelling clothes. Always leave the door open when not in use. Tried cleaning solutions like Technofresh, Washer Magic, bleach, vinegar - no success. When we had our 2nd child, we decided to stop using typical laundry detergent and start using more environmentally friendly products, and now only use a natural detergent (Ultra Power Pl[Show More]We bought our 4t back in 2006. Have had mold for years and musty smelling clothes. Always leave the door open when not in use. Tried cleaning solutions like Technofresh, Washer Magic, bleach, vinegar - no success. When we had our 2nd child, we decided to stop using typical laundry detergent and start using more environmentally friendly products, and now only use a natural detergent (Ultra Power Plus) and rarely get mold anymore. Washer still works well so no plans to replace it, but no way I ever buy an appliance from Sears again. As with many other posts here, their customer service is absolutely the WORST!!!
MichaelJune 21, 2016 at 4:16 am
At least once a month have to run vinegar and bleach through my Kenmore washing machine model number 110.26002011, due to odor. Have to leave the lid open after every use or the odor and mildew smell builds up. Now noticing that the spin cycle isn't even spinning completely, leaving the clothes about more damp and wet then what they use to be. Water leakage, needless to say this washing machine is[Show More]At least once a month have to run vinegar and bleach through my Kenmore washing machine model number 110.26002011, due to odor. Have to leave the lid open after every use or the odor and mildew smell builds up. Now noticing that the spin cycle isn't even spinning completely, leaving the clothes about more damp and wet then what they use to be. Water leakage, needless to say this washing machine is going to be replaced. Very disappointed in the short time this machine lasted.
PaulJune 19, 2016 at 4:11 am
Purchased from Sears over 10 years ago. Front door seal/gasket darkly stained and odiferous. We thoughg it was just because it was a "front loader" which we never have had . Clothes smell musty and dank aftef washing.
AbigailJune 16, 2016 at 9:56 pm
I purchased the Kenmore elite he4t set along with the pedestals cost about $3000 back in 2006 have had a problem with mold for years clothes has to get washed 2 or 3 times for it not to smell, had problems with the circuit board as well has been replaced, complained about the smell have had to wipe it down after each use after complaining and could never get a fix for it I had a tech guy suggest t[Show More]I purchased the Kenmore elite he4t set along with the pedestals cost about $3000 back in 2006 have had a problem with mold for years clothes has to get washed 2 or 3 times for it not to smell, had problems with the circuit board as well has been replaced, complained about the smell have had to wipe it down after each use after complaining and could never get a fix for it I had a tech guy suggest to spray it with vinegar and never close the door when not in use, After 10 years I have received a notice of a lawsuit on these appliances and the claim is for a settlement of $50 or 20% rebate on a new one. This is ridiculous. The washer needs to be replaced. As all the spraying with vinegar and bleach and wiping it down constantly leaving the door open (which is very dangerous when you have small children) the interior will never be cleaned the seal is moldy and stained the inside drawer where the detergent goes has mold all the way into the spout that sends all the soap to clean the clothes. Spraying wiping cleaning does not get to these spots. What do you do you cant afford to go spend another $2000 to replace it. Any suggestions.....?
susanJune 15, 2016 at 4:21 pm
I purchased the Elite Kenmore front Loader Washer and Dryer as an upgrade in our new home in 2006, I also bought the pedestals. I have cleaned the washer many, many times as directed, I constantly clean the rubber inside with paper towels, it always has dirt on the paper towel. I have never closed the door after washing anything. ( I never closed my washer door when I had a top loader until it w[Show More]I purchased the Elite Kenmore front Loader Washer and Dryer as an upgrade in our new home in 2006, I also bought the pedestals. I have cleaned the washer many, many times as directed, I constantly clean the rubber inside with paper towels, it always has dirt on the paper towel. I have never closed the door after washing anything. ( I never closed my washer door when I had a top loader until it was completely dry) The rubber inside is black even after cleaning and now smells moldy. I was going to call and order a new rubber until I heard about the other comments, we did receive a post card about the Class action suit but didn't think our number was listed until my husband copied the list and it was listed. I am going to take pictures but don't know how they will be able to smell the mold unless they visit home. I would like instructions on what to do because we think the card was thrown away with junk mail. If you could reply, I would appreciate any help....Thank you Susan Kenney.....
samuelJune 13, 2016 at 9:33 pm
purchased he3 and he3t set. washer has mold problems and ruined hundreds in clothes, random errors for no reason that come and go, locks up and wont unlock except manually after taking the front panel off. The dryer partially caught the lent trap on fire and had to replace the heating element and all sensors plus the main board which had signs of heat damage with the relays covered in in black b[Show More]purchased he3 and he3t set. washer has mold problems and ruined hundreds in clothes, random errors for no reason that come and go, locks up and wont unlock except manually after taking the front panel off. The dryer partially caught the lent trap on fire and had to replace the heating element and all sensors plus the main board which had signs of heat damage with the relays covered in in black burn marks, has always over dried the clothes to the point you could barley touch them.
JoseApril 27, 2016 at 11:33 pm
We have the problem with mold around the seal of the washer. Need to constantly clean daily after every use. We leave the door open need to use Clorox to clean seal. Had to take clothes and re wash them in a regular up right washer to get the musty moldy smell out of the clothes. I would never, ever buy another front load washer from sears or any other company. Washer is only 5 years old and the[Show More]We have the problem with mold around the seal of the washer. Need to constantly clean daily after every use. We leave the door open need to use Clorox to clean seal. Had to take clothes and re wash them in a regular up right washer to get the musty moldy smell out of the clothes. I would never, ever buy another front load washer from sears or any other company. Washer is only 5 years old and the rear tub bearings need to be replaced. Parts and labor to get this done is over 500.00 I had google and you tube the process for replacing the bearings OMG. The work required to do this is terrible basically you need to take the entire machine apart. Never again Sears, You got me for 1600.00 dollars. My wife has complained about this washer daily... keeping it clean, musty smell, the mold in the front seal, Really, I had the warranty in home for 3 years called them out several times to ask why it smells ,,, My even wanted to return it cause she was not happy.. I wish I could say I got my 1600.00 worth... Not..its made our lives miserable my wife and I argued constantly over this Machine.
JanApril 8, 2016 at 7:57 pm
I have the Kenmore Elite front load washer model 796-4102. It was purchased from Sears in December 2011. I regularly clean the glass, empty the drain hose, and clean the pump filter. I have used bleach through many cycles and used expensive cleaning products for the inside. The smell has gotten progressively worse despite my following all of the instructions. There is obviously a design flaw,[Show More]I have the Kenmore Elite front load washer model 796-4102. It was purchased from Sears in December 2011. I regularly clean the glass, empty the drain hose, and clean the pump filter. I have used bleach through many cycles and used expensive cleaning products for the inside. The smell has gotten progressively worse despite my following all of the instructions. There is obviously a design flaw, as this type of maintenance should not be necessary. How can I join in the class action lawsuit? I want to be reimbursed for the washer so that I can purchase one that works the way is is supposed to.
KimberlyMarch 17, 2016 at 10:20 pm
I bought the Kenmore Elite 3t front loader 2006 I have had to replace the bellow (front seal 3 times in 1 year. The cost is 200 per bellow. I called they wouldn't help me. My whites don't look white at all. My bathroom floods when the seal break and floods my bathroom which has mold now on the baseboards. They said it was my fault. I check all clothing going into the washer so nothing is in the wa[Show More]I bought the Kenmore Elite 3t front loader 2006 I have had to replace the bellow (front seal 3 times in 1 year. The cost is 200 per bellow. I called they wouldn't help me. My whites don't look white at all. My bathroom floods when the seal break and floods my bathroom which has mold now on the baseboards. They said it was my fault. I check all clothing going into the washer so nothing is in the washer to hurt the seal. Literally the seal is thinner than a stick of gum. # times in one year they are making 600 just on seals from me. I don't have money to throw away. I have mold I keep having to bleach. Don't ever buy this product. Don't waist your time calling either they just want you to spend more money on a repairman, seal, extra policy protection, just money money money for them. My white clothing is more like off white!!!
SusanMarch 13, 2016 at 3:22 am
Same here, mold problems...deep into seal/gasket. How do I get in on the class action suit?
ElizabethJanuary 10, 2016 at 10:35 pm
I have the HE 3T, it has been the worse front load washer I have ever owned. I have owned several front loading washers, but hands down this one is the worse. From day one it has not washed properly, I do not believe enough water per load is filled. I called Sears and was told it has a sensor and knows how much to fill and will save water. My clothes smell, do not come out clean, I am constantl[Show More]I have the HE 3T, it has been the worse front load washer I have ever owned. I have owned several front loading washers, but hands down this one is the worse. From day one it has not washed properly, I do not believe enough water per load is filled. I called Sears and was told it has a sensor and knows how much to fill and will save water. My clothes smell, do not come out clean, I am constantly washing loads more than once. Where is the savings I am washing twice and using more electricity? I put the clean washer cycle on with bleach about once a month because of the smell, the rubber around the door is moldy, even though I wipe and leave the door open after washing. I get error messages all the time and then the machine starts working by itself. I cannot wait to buy another machine, I am tired of stinky dirty clothes.
heidiJanuary 5, 2016 at 4:10 am
het4 from sears was a disaster purchase in 2006 for washer and dryer: had ccu and main control panel and ldoor locks and door seals replaced over 5 times and as well the dryer panel too. now again we have f11 error to ccu mondule again! I could cry panels and sears repair techs were absolutely worthless: tech came charged us bought again extrend warrenttee and same thing happened again complete fa[Show More]het4 from sears was a disaster purchase in 2006 for washer and dryer: had ccu and main control panel and ldoor locks and door seals replaced over 5 times and as well the dryer panel too. now again we have f11 error to ccu mondule again! I could cry panels and sears repair techs were absolutely worthless: tech came charged us bought again extrend warrenttee and same thing happened again complete failure of ccu and control panels! I am trying to get on to lawsettlement site to enter for compensation I surely think for extra gentle care and tlc given to this washer over 10 years 5 panels for both units are redicuolous. yes the mold is issue as well with this model also dedona color rusty orange shade: I also had my spouse replace the yunits both and harness wiring 2x as well: the door locks out and cant get clothing out. you need to disassemble to the front lower panel to do manual release. we le
NancyNovember 2, 2015 at 1:48 pm
I too have mold on rubber but the thing I'm more upset about is that something seems to be catching fine clothing and sheets . I don't seem to feel anything sharp that would be causing the problem though . Has anyone else noticed this problem ? I'm fit to be tied because this machine (Kenmore Elite HE4t) wasn't cheap! I also would like to g[Show More]I too have mold on rubber but the thing I'm more upset about is that something seems to be catching fine clothing and sheets . I don't seem to feel anything sharp that would be causing the problem though . Has anyone else noticed this problem ? I'm fit to be tied because this machine (Kenmore Elite HE4t) wasn't cheap! I also would like to get on lawsuit . Please help!
JoanSeptember 24, 2015 at 11:13 pm
I have had the tech come out numerous times to fix my Kenmore washer i have the extended warranty i buy every year which goes up in cost i can;t afford it and new washer i cant afford either i would like to have a very reasonable and affordable warranty so when things go wrong i can call the tech its a rip off
TeresaSeptember 22, 2015 at 3:30 am
Oh my, this EXPENSIVE front loading machine He 4t Elite, with 3 year warranty from Sears and I extended it...Horrible washer $1400.00 Sears BS warranty $300.00 , idiot from Sears who came to fix 2 times (for the same problem) got charged for both trips in same week...ended up fixing MANY things myself! Here is how bad this machine is...after I wash a load of dark's, I MUST wash a load of whites WI[Show More]Oh my, this EXPENSIVE front loading machine He 4t Elite, with 3 year warranty from Sears and I extended it...Horrible washer $1400.00 Sears BS warranty $300.00 , idiot from Sears who came to fix 2 times (for the same problem) got charged for both trips in same week...ended up fixing MANY things myself! Here is how bad this machine is...after I wash a load of dark's, I MUST wash a load of whites WITH BLEACH on sanitary to get rid of any mold, black mold on lip inside door and throughout machine. Of course even though MY model and serial number are part of the settlement....MINE IS EXCLUDED... this thing is a pile of garbage! I also got the cabinet dryer to match....another mistake!! 1200.00 dryer with extended Sears Warranty....The Sears we grew up with IS NOT the Sears of today!! I spent 12K or more on kitchen appliances...and warranties...nothing but problems...Then I bought a 900.00 mattress, yes I am a gluten for punishment, from Sears...who knew a mattress could FALL APART within 10 months!!! A NIGHTMARE!!!! A Sealy Nightmare!!!!!! I will NEVER EVER EVER shop at Sears for the rest of my life!!! Seriously....
Ron DSeptember 17, 2015 at 3:29 am
Same story on the HE 2 model. I've owned it for around 10 years. It has a terrible, impossible to clean black mold issue on the rubber bellow/gasket. This has gone on for years and both myself and my family have "stinky clothes" issues. If you leave your clothes in the washer for nearly any amount of time after it's completed it's cycle..... You will have a noticeable and offensive odor. I[Show More]Same story on the HE 2 model. I've owned it for around 10 years. It has a terrible, impossible to clean black mold issue on the rubber bellow/gasket. This has gone on for years and both myself and my family have "stinky clothes" issues. If you leave your clothes in the washer for nearly any amount of time after it's completed it's cycle..... You will have a noticeable and offensive odor. I can't imagine what other issues could arise from this long standing problem. The reasonable man figures Sears would fix this problem but I guess that's why it's no longer called the Sears Tower. Poor customer service and a complete lack of responsiveness when attempting to resolve the issue. I will replace the bellow but due to my lack of technical skills, this could turn out worse than it currently is. I wish all owners luck with this. Here we come Best Buy, Home Depot etc.
ShereSeptember 10, 2015 at 6:08 pm
Our Kenmore Elite Front Loading Automatic Washer Model 796 has been increasingly getting worse with a mold smell and nothing is working to rid the awful smell. The machine is only 5 years old and no amount of bleach in the cleaning cycle helps. We have to constantly open the filter access panel and drain the water(up to 2 cups) from the hose and pull out the filter, airing it out. We have tried ev[Show More]Our Kenmore Elite Front Loading Automatic Washer Model 796 has been increasingly getting worse with a mold smell and nothing is working to rid the awful smell. The machine is only 5 years old and no amount of bleach in the cleaning cycle helps. We have to constantly open the filter access panel and drain the water(up to 2 cups) from the hose and pull out the filter, airing it out. We have tried everything and can't rid our machine of this terrible smell. We would like to be involved in this law suit, it is very serious as it is affecting the air quality in our home. I have been to several specialists about sinus problems and I suspect that this mold is causing greater problems than we ever suspected. Please include us in this lawsuit.
LawannaJuly 28, 2015 at 10:04 pm
I purchased a Kenmore Oasis Elite washer and matching dryer in 2006 . I have not had any problems out of the dryer. The washer has been giving me many problems. When the rinse cycle starts and it"s time to in the spin cycle there is a bumping sound and the machine starts shaking. It turns off. I want to be involved in the law suit.
JanMay 31, 2015 at 7:31 pm
I purchased a Kenmore Oasis Elite washer and dryer in July 2006 for about $1400. In January 2008, the washer had an 'F' code which required a service call. $400 later, the "mother board" aka computer, was replaced. I've only washed for myself. My ex-husband still uses the Maytag set he bought over 25 years ago. Never needed a service call. Unbelievable!
patApril 29, 2015 at 10:20 pm
needed to replace the drum and the odor coming out of the machine have tried to clean with several products, not able to do so and clothes smell musty even with using a dryer and softner sheets
CagthyNovember 19, 2014 at 1:29 am
How does one get in on this lawsuit? My HE3 has had mold problems from early-on. Tried to get Sears to replace gray gasket as my extended warranty was expiring. They refused. My son has had massive skin problems over the last few years (massive dr and rx bills). THen my husband started with welts, swellings, hospital trip. Now my skin is tiching terribly in odd spots all over. Could this [Show More]How does one get in on this lawsuit? My HE3 has had mold problems from early-on. Tried to get Sears to replace gray gasket as my extended warranty was expiring. They refused. My son has had massive skin problems over the last few years (massive dr and rx bills). THen my husband started with welts, swellings, hospital trip. Now my skin is tiching terribly in odd spots all over. Could this all be attributed to the mold? We use allergy-free soap and very little allergy-free softener. We leave door open, and drawer pulled completely out between uses. Do not leave it "closed" ever. How do we get in on the suit? I believe this mold is sickening all of us.
JoliOctober 29, 2014 at 4:51 am
The mold story with my 2005 Kenmore elite front loader is a never ending one. I have been living with the mold situation for years thinking "oh well, it is what it is...I've meticulously cared for the washer since day 1. My boot looks new, unlike all the other stories that say there is a build up and black spots. Most likely the reason is I have always left the door open since day1 after every [Show More]The mold story with my 2005 Kenmore elite front loader is a never ending one. I have been living with the mold situation for years thinking "oh well, it is what it is...I've meticulously cared for the washer since day 1. My boot looks new, unlike all the other stories that say there is a build up and black spots. Most likely the reason is I have always left the door open since day1 after every wash, and have always wiped out the boot (rubber seal) frequently. I have been bleaching and using other home remedies until now, nothing is working...I cant get the smell out of certain pieces of clothing even after using my other washing machine that I just recently hooked up since I have 2 hookups in the new house... I purchased another front loading Frigidaire in 2008, I replaced the boot because it was leaking, and we just started using it since the Kenmore is unusable at this point. It doesn't smell, but it does have mold already in the brand new boot...UGH!! At least it will work for a while and my clothes don't wreak of mold at the moment. It was hardly used, and has been in storage for the past 5 yrs. Since I moved into the new house, the Kenmore has been the worst its ever been, my allergies have been acting up more than ever, as I am allergic to mold, and it is finally dawning on me that the two could be connected??? 2 years ago, I went into sears and explained my mold issue with the kenmore...they told me that all the old model washes have the mold problem, that it was a bad design and to just buy a new one...obviously I didn't have another $3000. to change my whole system since I have the matching pedestals etc. So, I've just been dealing with it. The last few days, I have spent countless hours on the phone with sears, and other appliance repair shops in hopes for help in finding a solution...It came down to finally scheduling an appointment for sears to come out. They want to charge me $109.00 to show up, and if I do the repairs than the 109$ will be applied to the repair...if I don't choose to do the repair, I'm out the 109$ and am stuck with a moldy washing machine. I pushed for information stating that Sears is aware of this problem, (as its clearly considered a manufacturer defect) asking what they are doing to correct the problem, whether it be take the machine apart and clean all the mold, replace the "outer tub", hoses or what? I felt manipulated when they are clearly aware of this problem, and couldn't give me any answers as far as possible solutions to this clearly common problem that they are more than aware of....I know this now after doing further research. They finally wore me out, and I just scheduled the appointment. The next day, I continued to think...I will be damned if I am going to wait for 2 weeks for an appointment, and be stuck with a 109$ bill, and a mold filled washing machine when I have a household of kids and adults! So, back on the phone and computer I go...I was convinced that I needed a new "outer tub", new hoses, etc. I started asking around, researching the cost of parts, and weighing the options of replacing all the parts, OR getting a new one. -I found out that replacing all the parts, making the washer new would cost me around $850.00. However, I am wondering if I will have the same issue in the next few years all over again... The washing machine has been great, yes I've replaced the computer once, and done a couple other things which could be considered "normal wear and tear", but all in all I don't want a new washer...I am environmentally friendly. I don't want to throw away a washing machine, nor give it to a recycler to "re-sell" so someone else gets stuck with this problem...which is potentially harmful to your health. -I called Sears to find out about a new one...I found out that there is not a new washing machine which is compatible with my pedestals in which the washer/dryer sit on...in short, I would have to replace the entire system to have everything match and function, getting a new washing machine doesn't solve the problem...the washer itself is only about $900.00i, but a whole new set will cost over $3000.00 (which is what I paid for it originally)...furthermore, my dryer and pedestals are like brand new..not to mention I purchased the stacking kit in case I move again and have to stack them on top of each other...which again, a new washing machine will not solve the problem:( I talked to customer service, and they have now referred me to claims, and after all this, and now seeing that in fact there is a lawsuit pending, I am going to try and work with them on replacing the parts and hope it lasts me another 5 yrs .until I have time and money to replace the whole system... My mom has a kitchen aid, which wasn't purchased at Sears, and she has the same problem...We started doing the bleach technique a year ago. I am a used car dealer. I understand "normal wear and tear". I certainly don't expect to use an appliance and when something breaks, having it replaced for free..HOWEVER, I deal with recalls from the manufacturer on almost a weekly basis. This issue is not "normal wear and tear", and it reminds me of the ignition issue with GM...after it killed enough people and caused enough harmful situations they finally had to come clean... I'm hoping this issue will be resolved soon, and I will know in the next couple of days what Sears is going to be willing to do to help in a timely fashion...Until then, I can only encourage people to write and keep this alive so the manufactures take responsibility for the poor design and contribute to fixing their mistake.
KellySeptember 15, 2014 at 6:32 pm
I have bought the cleaner for the washer and ran it on the clean cycle, I have bleached the washer many times, I have tried everything, leaving the door open in between washes cleaning the rubber seal,my clothes now are all smelling badly in the beginning for some reason it just seemed like the towels. Very disappointed have had to have it repaired several times, things get caught in the trap thi[Show More]I have bought the cleaner for the washer and ran it on the clean cycle, I have bleached the washer many times, I have tried everything, leaving the door open in between washes cleaning the rubber seal,my clothes now are all smelling badly in the beginning for some reason it just seemed like the towels. Very disappointed have had to have it repaired several times, things get caught in the trap this washing machine is defective and very bad design
ShannonSeptember 10, 2014 at 4:41 pm
Bought washer and dryer in 2013 the dryer is fine but the washer door and seal is covered in mold
JohnSeptember 7, 2014 at 9:09 pm
Kenmore washer 110.26002011 stops spinning after loads containing sweatshirts, beach towels, and other bulky items. Had to replace shift actuator 3 times in three years. Sears solution is to advise me to buy an extended warranty???
SusanAugust 4, 2014 at 9:19 pm
The rubber gasket in my Kenmore Front loading washer holds water. It is less then 2 years old and is basically unusable. It makes all of the wash smell like mildew. I use the self cleaning function on the washer and regularly scrub and clean the rubber gasket, however mildew builds up in areas that can not be reached. I leave the door open for days after wash, and it still does not dry out or dr[Show More]The rubber gasket in my Kenmore Front loading washer holds water. It is less then 2 years old and is basically unusable. It makes all of the wash smell like mildew. I use the self cleaning function on the washer and regularly scrub and clean the rubber gasket, however mildew builds up in areas that can not be reached. I leave the door open for days after wash, and it still does not dry out or drain. It is gross and a health concern for my family.
JasonJuly 28, 2014 at 4:35 pm
We have a Kenmore Elite HE3 front load washer, This washer has had a mold smell since day one, the rubber has turned black, and now the drum and rubber are falling apart. What a waist of money. Not to mention the smell. I wonder how safe it is to be breathing around the washer.
MichaelJune 3, 2014 at 1:37 am
KENMORE WASHER AND DRYER OWNED LESS THEN TWO YEARS AND HAD THE MOLD PROBLEM FROM THE GET-GO. DRYER SEEMS OKAY SO FAR BUT WE NEED TO CHANGE OUT THE WASHER NOW. THE ENTIRE LAUNDRY ROOM STINKS ALL THE TIME. IF THE DOOR IS LEFT OPEN, THE HOUSE STARTS TO SMELL BAD. HOW STEPID WERE WE FOR BUYING AND TRYING TO WORK THROUGH THE ISSUE? NEVER AGAIN
jamieMarch 14, 2014 at 5:36 pm
I have a Kenmore front loader washer model 110.45872400 that stinks like mold/must. Have tried everything to get rid of it. My husband had to replace the pump on it. The pump was all black and the corrugated hose was all moldy too. The hose that pumps the water goes into a laundry tub, so I can see what gets discharged out of the machine. Black stuff (chunks) I would never buy another front l[Show More]I have a Kenmore front loader washer model 110.45872400 that stinks like mold/must. Have tried everything to get rid of it. My husband had to replace the pump on it. The pump was all black and the corrugated hose was all moldy too. The hose that pumps the water goes into a laundry tub, so I can see what gets discharged out of the machine. Black stuff (chunks) I would never buy another front loader.
carolMarch 13, 2014 at 2:12 pm
I purchased my front loading washer, Kenmore Model he 796 in July 2010. It was installed by Sears. It stinks. I have tried the Tide washing machine cleaner to no avail. I wash at least one bleach load per week. Nothing helps. Can you tell me what my options are?
JulieannMarch 7, 2014 at 9:32 pm
I have a Kenmore elite front load washer. I also have the musty mold smell coming from the machine. It makes the hole wash room smell and the rooms that are a joint to this room. I have tops that have gotten this smell and I can't get the smell out of them so I had to throw them away. That can get very expensive throwing clothes away. I also have left the door open for days and the smell does no[Show More]I have a Kenmore elite front load washer. I also have the musty mold smell coming from the machine. It makes the hole wash room smell and the rooms that are a joint to this room. I have tops that have gotten this smell and I can't get the smell out of them so I had to throw them away. That can get very expensive throwing clothes away. I also have left the door open for days and the smell does not go away. I've tried to use that cleaner made from tide two different times that didn't help. I hate that smell but I can't afford to buy another washer. I also had things that had to be fixed on this machine paddles in the machine broke and tore up some rugs , and belt that went around the drum broke .
KathyFebruary 25, 2014 at 5:41 am
I bought both a Kenmore front load washer and dryer in 2009, but have been unhappy with both sense my purchase. The washing machine has a terrible odor coming out of it and black mold that grows on the seal around the door even though I always leave the door open to hopefully help to dry it out and control the mold and help with the odor problem but it still does it. In order to keep my clothes [Show More]I bought both a Kenmore front load washer and dryer in 2009, but have been unhappy with both sense my purchase. The washing machine has a terrible odor coming out of it and black mold that grows on the seal around the door even though I always leave the door open to hopefully help to dry it out and control the mold and help with the odor problem but it still does it. In order to keep my clothes from having a bad odor, I buy expensive softener additives to the rinse cycle to cover it up but that's really expensive and adds up quick! Before long I will have spent as much on additives as I did the washer and dryer. The dryer is ok other than the fact that it takes putting a medium load of laundry through 2 cycles to get them dry which adds much to my electric bill each month and then when you take them out the dryer jeans have terrible creases in them and MUST be ironed before wearing. I would never recommend these appliances to anyone!!! I would like to know how to get in on the class action lawsuit. Any information would be greatly appreciated.
JohnannaFebruary 25, 2014 at 2:45 am
Hi, I have a front end washer that creates mold and has been causing us alot of sneezing. I have tried clorox and different laundry detergents but the mold is always there. I thought our sneezing might have been outside allergies but it counted there the winter and after reading the articles I am wondering now if it hasn't been this darn mold the whole time!. How do I get involved in the class ac[Show More]Hi, I have a front end washer that creates mold and has been causing us alot of sneezing. I have tried clorox and different laundry detergents but the mold is always there. I thought our sneezing might have been outside allergies but it counted there the winter and after reading the articles I am wondering now if it hasn't been this darn mold the whole time!. How do I get involved in the class action suit? I can show pictures if needed! Thanks sincerely, Johnanna
philFebruary 25, 2014 at 12:35 am
I have a Kenmore HE3 front end washer and have experienced the musty mold smell for several years. About 1 month ago my washer rear drum bearing failed I replaced it myself and when I had the washer drum apart the back of it had tons of mold buildup. I had to use a strong cleaner and had to scrape of the mold because some of the mold would not come off with the cleaner. Really nasty looking stuff [Show More]I have a Kenmore HE3 front end washer and have experienced the musty mold smell for several years. About 1 month ago my washer rear drum bearing failed I replaced it myself and when I had the washer drum apart the back of it had tons of mold buildup. I had to use a strong cleaner and had to scrape of the mold because some of the mold would not come off with the cleaner. Really nasty looking stuff just wonder how sick can you get from this mold buildup. Never will buy another front end washer.
richardJanuary 13, 2014 at 2:02 am
purchased a new Kenmore washer in 2010 front loader. have been living with dirty smelly clothes ever since. washed clothes smell like mold and are not clean. leave the door open, add cleaning cycles, nothing helps.
LisaDecember 24, 2013 at 1:42 am
I have bought my front end loader 2010 and it has made me so upset; I have smelly moldy clothes. I had to buy more clothes, new towels, and leaving the door open and even using cleaning cycle does not help. How do I get into to this class action lawsuit. I do have proof. This is not great customer service. I wouldn't expect this from sears or Kenmore company.... Please how to get into this class [Show More]I have bought my front end loader 2010 and it has made me so upset; I have smelly moldy clothes. I had to buy more clothes, new towels, and leaving the door open and even using cleaning cycle does not help. How do I get into to this class action lawsuit. I do have proof. This is not great customer service. I wouldn't expect this from sears or Kenmore company.... Please how to get into this class action suit against sears and Kenmore. thank you
LisaNovember 25, 2013 at 1:29 am
I purchased front end washer 2010 and notice smell of musty mold stale stink. but did not know where it was coming from. I was told leave door open. but I still have this awlful smell. I really thought it was me, or I was putting enough detergent in. all my clothes have this smell and I can't get rid of it. My whole family clothes still. I am upset. enough co-worker under breath said I stink. I [Show More]I purchased front end washer 2010 and notice smell of musty mold stale stink. but did not know where it was coming from. I was told leave door open. but I still have this awlful smell. I really thought it was me, or I was putting enough detergent in. all my clothes have this smell and I can't get rid of it. My whole family clothes still. I am upset. enough co-worker under breath said I stink. I have been depressed. this mold in machine has caused all sorts of trouble, yeast infections, uti's etc.
LucyOctober 28, 2013 at 4:29 pm
I also purchased a Kenmore washer from Sears in 2006. I have had to replace parts in the washer several times. It also has an odor. I have spent a lot of money on the mother board. Was just told that the mother board is out again and it is on back order but cannot tell me when the part will become available.
joeOctober 12, 2013 at 10:57 am
i have a kenmore he2 front-loading washer it leaks because of the mold isssue on the rubber. i have had the drum and rubber fixed and replaced twice by sear, and it smells like dirty water i do not know what to do is there a recall, how do i get this issue fixed wright. please help?
BryceOctober 10, 2013 at 6:57 pm
We purchased our washer and dryer frontloader around 2 years ago from Orchard (sister dealer for Sears Kenmore). And boy, it's been such a hassle dealing with Sears on all levels. The washer rubber liner tube grew mold after a few months and also snaped off the hinges after about a year. The replacement one already has grey/blackish mold on it, I can take pictures to prove it. This after we wip[Show More]We purchased our washer and dryer frontloader around 2 years ago from Orchard (sister dealer for Sears Kenmore). And boy, it's been such a hassle dealing with Sears on all levels. The washer rubber liner tube grew mold after a few months and also snaped off the hinges after about a year. The replacement one already has grey/blackish mold on it, I can take pictures to prove it. This after we wipe it down with a washcloth after nearly every load! We do have it under warranty but the Sears people have been an absolute nightmare to work with. They kept sending out the wrong replacement part, I lost count after 3. When calling into their call center you speak to what must be Philipinos and they have no clue what you are talking about. We had to wait 2 weeks to finally get a repair guy to come out, meanwhile the laudry is stacking up and we're having to go to the inlaws every few days to take care of the laundry. The repair guy that did come out, came at the end of the day, my only day off, hours late. About half hour into looking at the washer not doing a damn thing decided that he couldn't repair it today because it required 2 people to do it. He had the gall to suggest resecheduling! And what wait another 2 weeks? Oh hell no! I asked to speak to a manager the guy was evasive on all my inquireis I never got a forthright answer on one damn thing, not a number or name of the supervisor a number to call in. nothing... So I took pictures of the van and licenses plate he drove in on, as he was trying to sneak out, I practically begged the repair guy to do his job volunteering to help repair it. What transpired is story in of itself which I have documented on my camera phone with him flipping me the bird. Yes I have it on camera. So in a nutshell, I definitely feel ripped off by Sears, so bad in fact that the wife and I ripped up our Sears card and vow never to go back to Sears again. Btw, our clothes smell like mold. we have to buy new towels every few months.
JamieOctober 9, 2013 at 2:48 am
I have complained since the beginning. I HATE my SEARS front loaders. I tell everyone who asks. How do I get into the class action lawsuit???? I have numerous documented service calls, and have bought the extended warranty, because I need them to clean it out regularly.
vanessaSeptember 27, 2013 at 3:30 pm
I have a Kenmore front load washing machine. The odor that comes from the machine smells like mold, every I wash a load of clothes I have to rewash that load because of the smell. Sometimes it not until after I have dried that load I smell the bad odor then I would have to rewash, then dry that load again. this has become very expensive. I would've never expected this from a KENMORE PRODUCT.
Anna MarieSeptember 25, 2013 at 3:15 pm
Disgusting! My son is allergic to mold and my laundry room is upstairs near his bedroom. It has mold and it smells no matter what I try.
loriSeptember 6, 2013 at 4:16 pm
how do you get name added to class action ? our washer 2007 is horrible . bleach don't help keeping door open don't help i think its gross, but what to do it was near 800 back then,
SonyaAugust 28, 2013 at 1:59 pm
Mold is terrible inside of door. I have pictures for proof. I also leave the door open but it does not help. It makes me very uneasy that I am putting clothes in a washer that is filled w/mold, for me and my Children.
Jean From IowaAugust 1, 2013 at 4:37 pm
I had one of these washers I purchased it in 2007. A couple of months after I purchased it it started to leak, also my cloths smelled musty and had to be rewashed often... I got rid of the washer.... I'll never own a front loader again
GabyJuly 20, 2013 at 12:53 am
Bought both washer and dryer about 6 years ago, but stopped using them due to awful smell on "clean clothes". We called Sears to have it checked, they were not able to explain the cause of such smell. We then decided to just buy the regular old fashion washing machines. However, we also decided we could not sell the front loaders because we would be lying and cheating people just like Kenmore d[Show More]Bought both washer and dryer about 6 years ago, but stopped using them due to awful smell on "clean clothes". We called Sears to have it checked, they were not able to explain the cause of such smell. We then decided to just buy the regular old fashion washing machines. However, we also decided we could not sell the front loaders because we would be lying and cheating people just like Kenmore did to us!
StephanieJuly 19, 2013 at 5:30 pm
I have a kenmore front load washer, I have to repeatedly run bleach through the washer due to mold. I leave my washer door open after each wash, but still have mold inside of the seal. I also have an ongoing problem with the washer and dryer sencers going of all the time. Would not but a front load washer again, I only bought it because it uses less water, and never had a problem with their produ[Show More]I have a kenmore front load washer, I have to repeatedly run bleach through the washer due to mold. I leave my washer door open after each wash, but still have mold inside of the seal. I also have an ongoing problem with the washer and dryer sencers going of all the time. Would not but a front load washer again, I only bought it because it uses less water, and never had a problem with their products before.
KimJune 26, 2013 at 5:17 am
Kenmore front load washer and dryer both lemons from date of purchase, have had them repaired numerous times & both are broken now, only 4 years old & i cam no longer afford to own them. Would not recommend buying sears brand!